How to File an eTicket in Visual Dispatch (Mobile) – Visual Dispatch Support Center

This article walks you through how to receive a job, create an eTicket, capture customer signatures, and complete your work using Visual Dispatch on a mobile device.

Step 1: Open Your Job from the SMS Notification

When Dispatch assigns you a job, you’ll receive a text message (SMS) with your job details.

Tap the link in the message.
The link opens Visual Dispatch log in screen on your mobile browser.

Step 2: Accept the Job

To acknowledge the job and notify Dispatch:

Log in to Visual Dispatch Mobile.
Select My Jobs from the menu on the top left (the three lines). Note: Some users are taken directly to the My Jobs page after logging in.
Tap Click to View in My Jobs section.

Step 3: Review Job Details

Before arriving on site, you can review job information in advance.

From the home screen, press on the available Job to open it.
Select Details.
Review location, customer information, scope, and other job details.
Review Resources and Attachments (if any).

This helps you prepare before filling out the eTicket.

Step 4: Create the eTicket on Site

Once you arrive at the job site:

Select + eTicket to begin.

Step 5: Add Notes and Attachments (Optional)

You can add supporting information to the eTicket:

Photos
Files
Links

Important:
The Notes field becomes available after the eTicket has been created.

Step 6: Review the eTicket with the Customer

To review the eTicket with the customer:

Important: If pop-ups are blocked on your device, update your browser settings to allow pop-ups.
Tap the Show icon at the bottom of the page to open the eTicket.
Review the scope of work and terms together before capturing signatures.
To go back to the main screen, you must select the back < button at the bottom left of your mobile browser.

Step 7: Capture the Begin Work Signature

Tap the icon at the bottom of the page to open the Begin Signature screen.
Have the customer sign directly on your device.
The customer must check I Agree.
Tap Accept to continue.

Step 8: Update Resource Time

Before capturing the end signature, all resource times must be updated.

Open the Resources section.
Tap a resource to edit hours — you can update a single resource or select multiple resources to apply the same hours to all selected resources all at once.
Review or modify start, stop, and break times.
Tap Complete & Save.
Repeat for each resource listed if you are editing them separately.

Step 9: Capture the End Signature

Review the final times with the customer before collecting the End Signature.

Use the Show button to return to the eTicket.
Use the mobile browser’s Back button to return to the signature screen.
Select one of the following options:

End Signature Options

Sign (Blue): Customer signs on site
Send an E‑Link (Green): Email the customer a signature request
Process Internally (Green): Update Dispatch if no signature is captured

Need Help?

If you experience issues with pop-ups, signatures, or job access, contact your Dispatch team or system administrator for assistance.