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How to Create a Credit Memo in VisD

Silviya Grigorova
Updated

Credit Memos in VisD can only be applied to Posted Invoices. This article explains what “Posted” means and walks you through the steps to post an invoice and create a Credit Memo.

What Does “Posted” Mean?

A Posted Invoice is an invoice that has:

  • Been recorded in accounting for collection.
  • Been sent (or is ready to be sent) to the customer.

Only invoices in this status can have Credit Memos applied. If an invoice has not yet been posted, any needed adjustments should be made directly on the invoice before posting.

Why You May Not See the Credit Memo Option

If you do not see a Create Credit Memo button, it means the invoice is not yet posted.
Credit Memos are accounting adjustments and can only be applied after an invoice has been officially posted.

At this time, your system does not have any posted invoices.

How to Post an Invoice

If you have an integration with a third‑party accounting system:
Once an invoice is exported to the accounting system, it is automatically marked as Posted in VisD. No manual posting steps are required.

If you do not have an accounting system integration:
You will need to manually post the invoice by following these steps:

  1. Navigate to Invoices.
  2. At the bottom of the page, select Approved Invoices.
  3. Locate the invoice you want to post.
  4. Right‑click the invoice and select Mark Posted (without processing).
  5. The invoice will move to the Posted section.

You can view posted invoices by selecting the Posted radio button at the bottom of the page.

How to Create a Credit Memo

Once the invoice is posted:

  1. At the bottom of the invoices page select Posted. 
  2. Open the posted invoice.
  3. At the bottom of the invoice, select Create Credit Memo.
  1. Complete the Credit Memo as needed.
Important: Creating a Credit Memo does not generate a new invoice number.
Instead, the system creates a Credit Memo number, which is used to track the adjustment.
 

Where to Find Credit Memos

All Credit Memos can be found here:

Lists > Credit Memos

Please check this location to confirm that the Credit Memo appears in the list.

How to Approve and Post a Credit Memo

After the Credit Memo is created:

  1. Mark the Credit Memo as Approved.
  2. Go to the Approved section.
  3. Right‑click the Credit Memo and select Mark Posted.

Credit Memos allow Accounts Receivable to apply credits to invoices that have already been processed, ensuring accurate accounting and customer balances.

 

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